Delta

An Open Letter to Delta Airlines and Bank of America

Dear Delta Airlines and Bank of America,

I’m writing this, now, four hours after an attempt to resolve an issue to explain why. In a public fashion, no less.

On August 6th, 2015, I attempted to purchase a ticket through Delta Airlines. The reason, unfortunately, was a somber one. It was for the funeral of my grandfather, and I very much wanted to go. In order to book the ticket, though, I had to use my Bank of America credit card rather than my debit card. Little did I know, this simple act would set off a chain of events that would frustrate me to the point of wall-punching rage.

I tried twice to book the airline ticket with the credit card, but the website wouldn’t accept the security code I entered. Seething, I bit the bullet and used my debit card, instead. Ticket was purchased, and I thought all was done.

I was wrong.

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Tuesday, August 11th, 2015 Musings 11 Comments

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